In a typical scenario a business may want to make contact with you via a phone call. If the business is using Guard Point, they will register the interaction intention on the Guard Point platform. This registration activity is as simple as the business providing Guard Point a secured copy of the identity they are intending to contact (e.g. your mobile number).
Our platform will then perform business verification checks to ensure the business profile is up to date and their business contacts have been verified.
On success, Guard Point will locate your account and send a push notification to all of your configured notification devices that have been setup to receive alerts.
When opening the notification, you will see the interaction details within the app and the one-time verification code that you should never share!
To view more information, you can click on the notification to open up additional details such as business contact information, interaction and contact verification details. You should expect the interaction to follow shortly after. This may be in the form of a phone call.
Its important to remember, just because you received a Guard Point notification, this doesn't mean the next phone call is the business listed in the notification. This is why we have the verificaiton code.
If you decide to answer the call, you should ask the caller for the GUARD POINT CODE.
If they are unable to provide this to you, or its incorrect, hang up immediately. Do not say any other words on the phone call.